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-Mr. Afam Udeagwu, is the Managing Director/​Chief Executive Officer, XL Outsourcing Ltd, the first outsourcing firm in Nigeria. Can we know you and the business you represent improved? My name is Afam Udeagwu, I am the Managing Director/​CEO XL Outsourcing Limited. XL Outsourcing Ltd is an indigenous firm registered by the Corporate Affairs Commission.[[https://​Www.forbes.com/​places/​nigeria/​|forbes.com]][[http://​www.yohaig.ng/​recommends/​sports-betting/​nairabet/​|yohaig.ng]]</​a>​ We are licensed by the Federal Ministry of Labour and [[http://​Reliefweb.int/​country/​nga|Employment]] to provide outsourcing services to our customers. Over the years, we have been in a position to make a trustworthy company. We have presence in the complete 36 states of Nigeria including Abuja. We also have operations in Ghana, Sierra Leone, Liberia and USA. 
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-XL Outsourcing,​ was ISO certified in 2006, a foremost outsourcing company that was certified by ISO so our processes is of international standard.ISO is an international organisation for standardisation. Our processes are of international common. Our outsourcing services consists of human resource outsourcing,​ fraud and integrity management answer, education and capacity building, background checks and certificate verifications. We also do contact centre outsourcing,​ our contact centre is Avaya get in touch with centre solution. Of course Avaya call centre option, is a really intelligent option for contact centre. In XL, we see ourselves as a vital hyperlink in the area of improvement of skilled man power. 
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-Can you tell us how outsourcing enterprise is faring in Nigeria? Outsourcing,​ started in the early 2000 in Nigeria and we were one of the pioneers. Presently, it is improving. The Federal Ministry of Labour and Employment has licensed more than 200 PEAs as Private Employment Agencies. Human Capital Provider Association of Nigeria they have their membership about 150 or there about so there is a gap. We are hunting for other providers to join this association why since this association is interested in provision of decent job, improvement of code of conduct and ethics for employers of labour. So outsourcing is faring effectively so far so fantastic though more can nonetheless be carried out. 
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-As you know, International Labour Organisation gave access to labour flexibility in1997 via the convention 181, so with that private employment agencies have been encouraged to play in the business. Tell us what you do, what outsourcing is all about? In simple definition, let me give you what outsourcing is. I will like to give you the definition of Akinbode in 2003 journal of standard and applied science. Who are your customers? What is the relationship involving you and the public sector like? So we want government to ratify the convention. Some government agencies are currently producing use of outsourcing services. 
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-What are your challenges? The challenges we are having in outsourcing business are numerous. A single is what we contact ‘stakeholders alignment’. More than time, you hear labour union speaking about casualisation,​ whenever there is outsourcing,​ you hear labour associations talk about unfair therapy.[[https://​Www.Britannica.com/​place/​Nigeria|britannica.com]][[http://​www.yohaig.ng/​recommends/​sports-betting/​bet9ja/​|yohaig.ng]]</​a>​ We have four criteria for measuring a decent job. One particular of them is that the job ought to be productive and safe. Secondly, the job has to provide fair revenue. Thirdly the job has to provide social protection. Fourthly, the job has to assure workers right. The fifth is that the job need to guarantee freedom of dialogue and unionism. 
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-If they give outsourcing providers chance, they are basically geared towards providing employment and decent jobs. Second challenge is lack of professionalism of some outsourcing providers. Who is your regulator? The regulator is Federal Ministry of Labour and Employment. The human Capital provider association is an umbrella body for all providers of labour, it supervises labour employers but has not been correctly registered as an association. What do you have to say about a predicament exactly where personnel specifically safety guards are paid peanuts by the outsourcing firms compared to what the business initially pays? If that has occurred anyplace, it must have come from unprofessional providers. 
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-Providers that are not effectively registered, due to the fact as a well registered company, just before you have your license, you ought to have passed via a lot of requirements. Taking instance from your company, how do you scale your staff? Are you the one that fixes salary or your client? Salary is fixed by the consumers. You stated apart from human resources, you also venture into other items so what motivated you? Do you have experts in these new areas you want to venture into, specialists who can deal with them? On experts, let me get started with fraud and integrity management remedy, when we get our guys, we flew our guys into America to get educated about it and they are effectively certified by truth and deception technologies. This technologies is able to detect an individual with capability to commit fraud more than time. 
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-If you are an individual I hired and you are functioning in a cash environment. This technologies helps me maintain track of you. If I test you today and I test you in the next six months and there are alterations in your behaviour, it informs me and I’m capable to relocate you elsewhere. We are the only firm that has this technologies in Nigeria and we have the sole license to market place this in the whole West Africa. Call Centre, of course, our guys are correctly certified, the technologies we are making use of is 1 of the finest, it is a quite intelligent application. Abaya multimedia call centre answer. 
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-In coaching and capacity constructing,​ our faculty is so huge that we are in a position to deal with services then in our payroll, we have application that can handle it incredibly swiftly. You have been in the outsourcing small business for 17 years now what had been the challenges you had then when you 1st began? Very first, suspicious/​lack of trust: some individuals will say is this individual attempting to study my business enterprise? They have been not in a position to promptly plug into the suggestions we are promoting but over time we have been able to surpass that. What is your view on this assumption "​Nigerian youths are unemployable"?​ 
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-Who provides you those individuals you train? Any interested individual can apply, he/she just has to spend a tiny token. What is your resolution to higher rate of unemployment in Nigeria? Very first of all, the government should embrace this idea of outsourcing. Like I mentioned, outsourcing creates distinctive types of job. It creates on the internet jobs, short-term jobs, [[https://​Www.Forbes.com/​places/​nigeria/​|permanent jobs]]. It is versatile, it also aids individuals create several expertise and study distinct abilities, so if the government ought to embrace outsourcing,​ it will aid to produce jobs the much more. With outsourcing,​ individuals are in a position to perform whenever they want to function, you do not have to tie the individual down, the individual can function whenever the individual desires to function. I assume that is one of the important areas the government must appear into. Also supporting the outsourcing firms that have been in the business so that they can increase what they are undertaking presently, that will go a long way. On the side of private sector, what do you have to say? The private sector, of course you know companies are open to generate value, they are constantly searching at profit and loss, anything that wouldn’t give them profit they wouldn’t go there. We encourage the private sector to also outsource. Assuming a fresh graduate hunting for job comes to you for employment what do you do? 
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-The circumstances of the naira have changed in the previous 40 years, with the exchange price now around N350 to 1 dollar, and the CBN is struggling to hold the naira from going down further downhill. The constraints ahead of the Franc CFA (Communite Financiere Africaine) translated as African Financial Community is the limited control over the currency by the Francophone ECOWAS nations. The monetary policies are set by the European Central Bank and executed by BCEAO, the Francophone West African Central Bank in Dakar. This arrangement seems to suit these nations for now, because it has stabilized their economies and encouraged the French government to build vital public utilities, such as water, electrical energy , roads and railway systems. But for how long would this continue? There are other currencies in the sub region the Ghanaian Cedi, the Gambian Dalasi, and the Guinean Franc ( GF). 
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-Guinea Conakry was in the CFA zone until 1958 when it opted out of the CFA arrangement on gaining independence. The initially President of the country, Ahmed Sekou Toure wanted both political and economic freedom and decided to float the Guinean Francs or Sylis against all the odds. President Sekou Toure took some survival measures that were crude but effective. He unilaterally pegged the exchange price of the GF at 2,three/ 1 USD, but did not bother about the parallel market or black industry price which was about 200 GF/1USD. He focused extra on the welfare of the individuals,​ so that they did not miss out on getting component of the Francophone loved ones. 
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-I witnessed how Sekou Toure did it from 1982-84 on my second posting abroad. Conakry was a hardship post due to the fact of the minimal and spartan utility facilities in the country, which had been usually in quick provide. France had removed virtually each and every semblance of infrastructure in the country and collapsed the rest to deter other countries, which may be tempted to adhere to this path of economic independence. Toure issued ration cards to just about every loved ones in the nation, like international persons and diplomats with which rice, fish, meat, sugar and vegetable oil were supplied via government warehouses at affordable prices. A 50 kg rice was sold for about eight USD. 
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-It was similar to the services rendered by the Nigerian National Provide Firm (NNSC) around this similar period. Education at all levels was no cost, like health services. The young children of the President and Ministers mingled freely with the young children of ordinary individuals in the exact same class and schools. The government funded these schemes from the foreign exchange earned from the exportation of bauxite. He did not let cost-free access to foreign currency at the official rate of two,3 GF/ 1 USD except for incredibly vital demands. The individuals have been not exposed to exotic tastes which could lead to desires to acquire such by force and violent crimes. 
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-Guinea became immune to the gale of rebellions, instability and civil war that swept via many nations in West Africa in the previous two decades. It remained steady, moving from a single democratic transition to a further. This may well be a policy which other nations must emulate. The profligacy by the elite of many African countries is responsible for the dire financial situations of ordinary citizens who inevitably are forced into rebellion. I have observed additional Rolls Royces in Nigeria than in the United Kingdom. The accessibility to foreign exchange by individuals to purchase aircraft, yachts and pricey vehicles, either officially or via BDCs is responsible for the higher pressure on the naira and its value. 
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-The efforts by the CBN to meet these insatiable demands are additional like trying to fill a basket with water, which is a futile workout. Nigeria cannot emulate the huge and developed economies that are run on heavy deficits. The largest economy in the world, USA, has a debt which is close to 18 trillion USD and the EU nations are not faring better. Nigeria does not belong to the league of nations that can open the coffers of its foreign reserves to frivolous importations. Why should a lizard pull ranks with a crocodile? ECOWAS’ prevalent currency has fairly a journey just before it. The work to revive the West African widespread currency by Anglophone nations in the area is invariably the brief reduce to a [[https://​Www.Theguardian.com/​world/​nigeria|common currency]] and Nigeria should take the lead by revaluing the naira as suggested. The road to a common marketplace and typical currency by 2031 might not appear extremely vibrant for now. There is, having said that, hope. And there is time to make vital economic changes which will accelerate the method towards the economic unification of the continent. 
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-The media report of a prison inmate, 1 Mr.Ifeanyi Ezenwa, who parades Abuja with armed prison escorts, even even though he is also wanted by the police, runs like a block buster movie. Mr Ezenwa, alias Igwe, or Dr Sam Attah, and likely many other pseudo names, depending on the role play, has been painting Abuja red whilst a prisoner in the Kuje Maximum Prison. We demand that administrative and criminal indictment be meted to all the prison officials involved in this show of shame. According to the report, Ezenwa thrusts himself before unsuspecting victims as a wealthy man, far more so as a lot of see the armed prison escorts he parades, which they cannot differentiate from mobile policemen, as evidence of the Nigerian massive man posture. 
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-Certainly, one of his accomplices,​ Dalhatu Yahaya, who helped him to dupe a seller of healthcare gear, in Abuja, believed he was a traditional ruler, with deep bank account, from where he doles out bank alerts. Regrettably,​ the bank alerts are fake. 1 of his modus operandi is to show off at a retailer as a wealthy man, soon after which he will call the customer’s quantity to demand for expensive items. On this techniques, when the price of the item is settled, he will send a false bank alert, crediting the [[http://​www.yohaig.ng/​category/​nigerian-newspapers/​punch-newspaper/​|unsuspecting victim]] with the cost of the item. At other instances, he will send his assistants to go forward to make a demand, although he calls on telephone to agree on the expense, right after which the alert is sent. 
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-Handle workflow from initiation to completion (of both bought orders and deliveries) 
-Yankari Game Reserve 
-Sign-off month-to-month truck overall performance (trips & volume) with client 
-Oguta Lake Resort 
-Christian Bassogog (Cameroon & Henan Jianye) 
-PmNo automatic ticket for Ikpeazu, other individuals in Abia - PDP 
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-Once the alert is received, the unsuspecting client willingly provides up the item to Ezenwa’s forward guys. In a single reported instance, Ezenwa defrauded Elizade Motor Organization of a Toyota Hilux van, utilizing this techniques. The essence of giving these details is to serve as a warning signal to the common public, for there are many ‘Ezenwas’,​ wreaking havoc, across the country. But also very intriguing is the audacity of the Kuje Prison officials who are involved in this scandalous abuse of our nation’s criminal justice system. Ezenwa’s accomplices like him, hold our nation and its processes in comprehensive contempt. Not just that they have produced a mockery of Ezenwa’s judicial custody by permitting him free of charge reign in and outdoors the prisons, they provide him armed escorts to dupe individuals so they are accomplices to the crimes he committed. 
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-It is his capacity to ride roughshod more than the system that gave Ezenwa the audacity to program additional criminality right from the prison. The very same with his fellow inmates and the prison wardens. In one gripping incident as reported by the Saturday Sun Newspaper, Ezenwa’s accomplice, Yahaya, recalled how he was introduced to Ezenwa by his pal, Isha Imam Geja, who was serving as judge at an Upper Sharia Court. It was the revenue duped a shop owner that they applied to bail Geja. Having succeeded, Yahaya was told the truth, and then enlisted by Geja, operating in concert with Ezenwa, for a a lot more devastating fraud. It was even reported that Ezenwa lives like a king in Kuje prisons and due to the fact he is respected, the prison warders allow him to go out from the prison and come in, when he desires, with armed escorts. Whilst we commend the police team led by Assistant Commissioner of Police Abbah Kyari, for busting this notorious gang, we want a fuller investigation to rein in all the accomplices. Nigerians anticipate that the Inspector-Basic of Police, the Controller-Common of Prisons and the Workplace of the Attorney-General of the Federation, will unite to make sure that this ignoble conduct is not swept under the carpet. 
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-How ideal to retool the national workforce to be IT compliant, amongst other market problems, will dominate discussion at the Computer system Specialists Registration Council of Nigeria (CPN) IT CEOs roundtable slated for subsequent month in Lagos. The forum is element of the eight-point agenda of the President and Chairman-in-Council of CPN, Prof. Charles Uwadia, in his manifesto to become the CPN boss. At the forum exactly where Dotun Suleiman, a high profile sector stakeholder will speak, CPN is expected to have engagement with CEOs of IT sector at all levels, and go over fiscal policy on empowerment of IT specialists and providers. CPN, an agency below the Ministry of Education is empowered to handle and supervise the Computing/​IT profession in Nigeria.